Terms of service

Terms of Service

Last updated: October 31, 2026

Welcome to Softglowco. These Terms of Service govern your access to and use of https://softglowco.us and any purchases made through our online store.

By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our store.

1. About Softglowco

Softglowco is an independent online retailer offering cosmetics, makeup, skincare, and beauty products from third-party brands.

We are not the manufacturer, brand owner, or official representative of third-party brands unless expressly stated.

All third-party trademarks, logos, and brand names remain the property of their respective owners.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.

You agree not to use our website for unlawful purposes, interfere with its operation, or attempt to compromise its security.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate.

However, product packaging, colors, and other visual details may vary slightly from the images displayed on your device.

Product availability may change without notice.

If a product description or listing contains a material error, we reserve the right to contact you to discuss an appropriate resolution, subject to applicable law.

4. Prices and Payment

All prices are displayed in the currency shown on our website or at checkout.

Shipping charges and applicable taxes will be displayed before you complete your purchase, where required.

Payment must be successfully authorized before an order can be processed.

We reserve the right to correct pricing errors and to cancel or refund orders where permitted by applicable law.

5. Orders and Acceptance

After placing an order, you may receive an order confirmation email.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to decline or cancel an order where permitted by law, including in cases of suspected fraud, payment authorization failure, inventory errors, or incorrect pricing.

If payment has already been collected for an order that is cancelled, the applicable amount will be refunded.

6. Shipping and Delivery

Orders are typically processed within 1–3 business days after payment confirmation.

After dispatch, estimated delivery time is 2–5 business days.

The total estimated processing and delivery period is approximately 3–8 business days, excluding unexpected delays.

Business days do not include weekends or public holidays.

Our shipping rates are:

Standard Shipping: $6.50 per order
Free Standard Shipping: Orders of $35 or more

Orders are dispatched from:

3525 W Carson St
Torrance, CA 90503
United States

Delivery estimates are not guarantees. Your mandatory rights under applicable consumer law remain unaffected.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Customers should contact info@softglowco.us before sending any products back.

Defective, damaged, or incorrect products will be handled in accordance with our Return & Refund Policy and applicable law.

Nothing in these Terms limits any statutory withdrawal, refund, or consumer protection rights.

8. Intellectual Property

All original website content, including text, graphics, design elements, and website materials, is protected by applicable intellectual property laws.

Third-party brand names, trademarks, product images, and logos belong to their respective owners.

Their appearance on our website is intended to identify products offered for sale and does not imply sponsorship, endorsement, or official affiliation.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment and shipping providers.

We are not responsible for the content, policies, or practices of independent third-party websites.

Your use of third-party services may be subject to their own terms and privacy policies.

10. Limitation of Liability

To the extent permitted by applicable law, Softglowco will not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer rights and remedies.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how information is collected, used, and protected.

12. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised update date. Changes will apply from the date they are published, subject to applicable law.