Privacy policy

Privacy Policy

Last updated: October 31, 2026 最后更新时间：2026 年 10 月 31 日

Softglowco ("we", "us", or "our") operates the website https://softglowco.us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Contact information: name, email address, phone number, billing address, and shipping address.
Order information: products purchased, order details, payment status, and transaction-related information.
Account information: login details and preferences if you create an account.
Device and usage information: IP address, browser type, device information, and interactions with our website.
Customer service information: messages and information you provide when contacting us.

Payment information is generally processed by our payment service providers. We do not intend to store complete payment card details on our own systems.

2. How We Use Your Information

We may use personal information to:

Process and fulfill orders.
Arrange payment, shipping, returns, and refunds.
Communicate with you about orders and customer service requests.
Maintain and improve our website and services.
Detect, investigate, and prevent fraud or unauthorized activity.
Comply with legal and regulatory obligations.
Send marketing communications where permitted by law and subject to your preferences.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, and support advertising or analytics features where enabled.

You can manage cookies through your browser settings. Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

Disabling certain cookies may affect website functionality.

4. How We Share Information

We may share relevant personal information with service providers that help us operate our store, including:

Shopify and website hosting providers.
Payment processing providers.
Shipping and delivery providers.
Customer support and communication providers.
Analytics, security, and fraud prevention providers, where used.
Professional advisers or public authorities where required by law.

We do not sell personal information to third parties in exchange for money. Certain advertising or analytics activities may be considered "sharing" or "targeted advertising" under some privacy laws. Where applicable, you may exercise the rights available under those laws.

5. International Data Transfers

Some of our service providers may process information in countries outside your country of residence.

Where personal information is transferred internationally, we take steps intended to ensure that the transfer is handled in accordance with applicable data protection laws, including appropriate safeguards where required.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Object to or request restriction of certain processing.
Request a copy of your information in a portable format.
Withdraw consent where processing is based on consent.
Opt out of certain marketing, targeted advertising, or data-sharing activities where applicable.

To submit a privacy request, contact us at info@softglowco.us.

We may need to verify your identity before processing certain requests.

8. Marketing Communications

If you receive promotional emails from us, you may unsubscribe using the link included in the email.

Even if you opt out of marketing communications, we may still send necessary transactional messages, such as order confirmations and shipping updates.

9. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe a child has provided personal information to us, please contact us.

10. Security

We use reasonable measures designed to protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.