Shipping Policy

At Softglowco, we aim to provide a reliable and transparent shipping experience for every customer.

Please review our shipping information below before placing your order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Order processing includes payment verification, order preparation, and packaging.

Business days do not include weekends or public holidays.

Processing times may occasionally be extended during holidays, promotional periods, or other circumstances affecting order preparation.

2. Shipping Time

After your order has been processed and dispatched, the estimated shipping time is:

2–5 business days.

Please note that shipping time begins after dispatch and does not include order processing time.

The total estimated fulfillment and delivery period is therefore approximately 3–8 business days, excluding unexpected delays.

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, and other logistical circumstances.

3. Shipping Costs

Our shipping rates are:

• Standard Shipping: $6.50 per order

• Free Standard Shipping: Orders of $35 or more

Shipping costs and available delivery options will be displayed at checkout before payment is completed.

4. Shipping Origin

Orders are dispatched from our shipping facility at:

3525 W Carson St
Torrance, CA 90503
United States

Our business operating address is located in Poitiers, France. The address above identifies the location from which customer orders are dispatched.

5. Order Confirmation and Tracking

After successfully placing an order, you will receive an order confirmation email.

Once your order has been dispatched, shipping confirmation and tracking information will be provided when available.

Please allow some time for tracking information to become active after dispatch.

6. Shipping Delays

Although we make reasonable efforts to meet our estimated processing and delivery times, delays may occur due to:

• Shipping carrier disruptions.

• Severe weather conditions.

• Public holidays.

• Incorrect or incomplete delivery information.

• Other unexpected logistical circumstances.

If your order has not arrived within the estimated delivery period, please contact us at info@softglowco.us.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee address changes once an order has entered processing or has been dispatched.

8. Damaged or Missing Packages

If your package arrives damaged, or if you believe your order has been lost or incorrectly delivered, please contact us.

Please provide your order number and any relevant photographs or delivery information so that we can investigate the issue.

9. Contact Information

Softglowco

Email: info@softglowco.us

Business Address:

2 Rue du Pont Saint-Cyprien
86000 Poitiers
France

Thank you for shopping with Softglowco!